Maintenance and Facilities

Submit maintenance requests by email to western.apartments@uwo.ca. Include your apartment number in the subject line and provide written permission for entry if you won’t be home. If service is delayed due to parts or scheduling, you will be notified. 

Emergency Maintenance 
For urgent issues outside office hours (e.g., floods, fire, power outages, no hot water, broken toilets), contact Campus Safety & Emergency Services at 519-661-3300. Non-emergency requests will be addressed during regular business hours.  

Garbage & Recycling 
Please use designated sheds and enviro-bins for waste and recycling. Do NOT leave garbage on patios, balconies or in hallways. Bayfield Hall tenants: Use the garbage chute or designated disposal areas. Large items (e.g., boxes) should NOT go down the chute.  

Sort recyclables properly—mixed waste contaminates recycling. For more guidelines, visit the City of London Recycling website. 
 

In high-density housing, occasional pest issues, such as cockroaches or bedbugs, can happen. Pests are often brought in unintentionally through luggage, cardboard or secondhand items. 

Reporting and Response
Western Housing takes pest concerns seriously. If you suspect an issue, report it to the Rental Office immediately. Prompt reporting helps prevent spread. 

Once a report is received, a licensed pest control company will assess and treat the unit. Adjacent units may also be inspected to ensure thorough treatment. 

Tenant Responsibilities 
To support effective treatment, tenants may be asked to clear kitchen and bathroom counters and cupboards, remove drawers and move furniture away from walls, and wash clothing or linens. Detailed pre-treatment instructions will be provided based on the type of pest and treatment method. 

Treatments may include baited gels, sprays, traps or a combination of methods. Multiple treatments may be required. Do NOT use store-bought pesticides (e.g., Raid) or home remedies, as these can interfere with professional treatments. 

Western Housing covers the cost of pest control services. However, tenants are expected to prepare their unit as instructed, maintain cleanliness and allow access for inspections and treatments. Failure to comply may result in service charges and could impact future lease eligibility. 

Pest Prevention Tips

• Clean kitchen surfaces regularly to remove grease and food residue.
• Store all food (including pet food) in sealed containers.
• Empty pet bowls at night and clean litter boxes frequently.
• Use a trash can with a tight-fitting lid and dispose of garbage daily.
• Wash dishes and vacuum floors regularly.
• Avoid bringing in used furniture or outdoor items.
• Keep laundry in closed bins and dispose of cardboard boxes promptly.
• Inspect secondhand appliances before bringing them into your unit. 
   

Laundry rooms are available in each building and are open 24/7. Please do not leave laundry unattended, and report malfunctioning machines to the Rental Office, including the machine number. 

• Platt’s Lane Estates – Building 536 (unit key required)
• Bayfield Hall – Rooms 106, 283, 483
• Beaver & Ausable Halls – Ground floor of each building 

Payment System 
All machines are operated via Coinamatic app. You can download the app from the App Store or Google Play Store, and safely add funds using a VISA or Mastercard Credit Card or Debit Card. If you are having difficulties with the App, the Rental Office does have a few loaner cards to borrow. Note that the value added to laundry cards is non-refundable.  

Laundry Etiquette 
Please do not hang clothes on fences or balconies—lines will be removed by maintenance. Pre-clean heavily soiled items to avoid damaging machines. Leave machines clean and ready for the next user. 
 

Tenants living in Platt’s Lane townhouses are responsible for setting up their own utility accounts.  

Hydro and Gas 
You’ll need to register with London Hydro for electricity and with Enbridge Gas for natural gas.   

If Western Housing receives a utility bill for your unit, the amount will be paid on your behalf and added to your rental account as an additional charge. 

To avoid service interruptions, please make sure to set up your accounts before moving in. Provide your new address to each utility provider listed in your lease (N11 Form). Contact providers to disconnect services on your lease end date, even if you move out early. 

Mail via Canada Post 
To receive mail, townhouse tenants must register their full address with Canada Post and request a mailbox key. Be sure to confirm which postal module corresponds to your unit. Keys must be returned to Canada Post when moving out. 

Hot Water Issues 
To report any hot water issues, plea During business hours: Contact the Rental Office by phone or email. During after hours, please call Campus Safety & Emergency Services at 519-661-3300. They will coordinate with Enercare to arrange a service. 

Download Tenant Handbook